Refund Policy

Last updated: October 18, 2026

1. Overview

This Refund Policy explains how billing, cancellation, and refunds work for Custom AI Works' paid services. Our free AI tools (Grant Match, Business Plan Architect, IdeaForge) carry no charge and therefore require no refund policy — if you're not paying, there's nothing to refund.

All payments are processed securely through Stripe. We do not store your full payment card details on our servers.

2. GPU Cloud Subscriptions

Our GPU compute tiers are billed as monthly subscriptions:

• Starter GPU — $99/month
• Pro GPU — $199/month
• Max GPU — $399/month

Billing

• Subscriptions are billed in advance on a monthly cycle, starting on the date you subscribe.
• Your subscription renews automatically each month until you cancel.
• Founding-member discount codes (e.g., FOUNDING79, FOUNDING159, FOUNDING319) apply the stated discount to the applicable tier for as long as your subscription remains active and in good standing. If you cancel and resubscribe, the founding discount does not automatically carry over.

Cancellation

• You may cancel at any time through the billing portal or by contacting support@customaiworks.com.
• Cancellation takes effect at the end of your current billing period. You retain full access until then.
• We do not provide prorated refunds for partial months. If you cancel mid-cycle, you keep access through the end of the period you've paid for, but the remaining days are not refunded.

3. One-Time Purchases

For one-time products (such as downloadable kits or single-payment tools):

• You may request a refund within 14 days of purchase if the product does not work as described.
• To request a refund, email support@customaiworks.com with your order details and a description of the issue.
• We will review each request individually. Refunds are issued to the original payment method and typically arrive within 5–10 business days.

4. Consulting and Custom Work

Custom AI implementation projects are governed by individual statements of work (SOWs). Payment terms, milestones, and refund conditions for consulting engagements are specified in each SOW. As a general practice:

• Deposits for custom work are non-refundable once work has begun, unless the SOW states otherwise.
• If we cannot deliver what was agreed, we will work with you in good faith to make it right — including partial refunds where appropriate.

5. How to Request a Refund or Cancel

1. Subscriptions: Use the billing portal link in your account, or email support@customaiworks.com.
2. One-time purchases: Email support@customaiworks.com with your order number and reason.
3. Include the email address associated with your account so we can locate your order.

We aim to respond to refund requests within 2 business days.

6. Chargebacks

If you dispute a charge with your bank or card issuer (a "chargeback") instead of contacting us first, we may suspend your account pending resolution. We strongly prefer to resolve billing issues directly — in most cases we can fix the problem faster than your bank can. Contact us first at support@customaiworks.com.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to purchases and billing periods after the updated date shown above. Material changes to subscription billing terms will be communicated with at least 30 days' notice.

8. Contact

Billing questions or refund requests: support@customaiworks.com
Custom AI Works (Schechter Customs LLC)
Seattle, Washington, USA